February 23, 2012

Lloyds And Barclays Top FSO Complaints List Mainly For PPI

lloyds tsbThe most complained about bank in the first 6 months or 2011 is Lloyds TSB.

According to the latest figures from The FOS LLoyds Banking Group prompted more complaints than any other. 19,569  complaints were dealt with about Lloyds in the firts six months of the year from January to June 2011.

Lloyds Banking Group and its various companies had twice as many complaints as any other financial services provider; the groups total being 37,696. 19,569 were about LLoyds TBS Bank making them the most complained about individual bank. PPI complaints amounted to 16,956 complaints.

A spokesman from Lloyds said,’Overall we have made progress in the vast majority of complaints categories, reducing both the  number of complaints being referred to the FOS and decreasing the number of decisions being over turned.

However the increase in PPI complaints is consistent across the industry.’

It recently emerged that the ombusdsman service is so overwhelmed by all types of consumer complaints including PPI that many cases are now taking between 18 months and two years to be resolved. The FOS blamed delays on the fact that its workload has doubled in the past five years with adjudications being challenged more and more.

Barclays Bank took second place in the league of shame with 16,864 complaints. Bank Of  Scotland has 13,021; MBNA had 12,500 and HSBC 10,072.

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Uk Bank Fail To Hit PPI Deadlines Set By Judicial Review

bankersSeptember 2011

UK banks, including HSBC, have failed to hit an extended deadline to clear their backlog of Payment Protection Insurance (PPI) misselling complaints.

However, 97% of the 200,000 complaints not dealt with during the High Court judicial review earlier this year have now been resolved, with full offers of compensation sent out to valid complaints.

In June, HSBC, Barclays, Lloyds Banking Group and RBS were granted extensions to the usual eight-week resolution period, allowing them until 1 September to settle complaints unilaterally put on hold on or before 20 April 2011.

This followed the High Court loss, where banks failed to overturn new Financial Services Authority (FSA) rules to compensate those mis-sold PPI – to cover loan and credit card payments if you cannot work.

MoneySavingExpert.com understands that 194,000 of the cases put on hold have now been settled, with banks failing to resolve 6,000 within the restructured timeframe.

HSBC has admitted that not all of the letters confirming their final decisions will be sent out until 4 September, three days after the extended deadline.

Margaret Cole, interim managing director of the FSA’s conduct business unit, said:

“We are encouraged that most firms have used the time extension to clear the backlog of complaints received during the judicial review. In fact, over 97% of the complaints that needed a decision by August 31 have been dealt with.

“We will continue to work with firms to monitor their progress and compliance with the PPI complaint handling timescales during the course of the year.”

Complaints made since April 20

Due to the massive volume of complaints about mis-sold PPI, banks negotiated varying resolution timescales, depending on the date of a complaint.

HSBC, Lloyds and RBS are under the following mandate:

PPI complaints still with the firm but put on hold during the judicial review had to be resolved by the end of August.

Complaints received after the conclusion of the judicial review (on April 20) but on or before 31 August must be resolved within 16 weeks.

All complaints received on or after 1 September and before 31 December must be resolved within 12 weeks.

The banks will also need to keep PPI complainants and their customers fully informed and provide the FSA with regular compliance reports.

The handling of PPI complaints should return to the requisite eight weeks by January 2012.

Barclays, which agreed in June to pay everyone on hold, no questions asked, has a slightly different mandate.

All PPI complaints received between 21 April and 31 July must be resolved within 16 weeks and complaints received between 1 August and 1 October have a 12-week deadline.

All new PPI complaints received after 1 October will fall within the standard eight-week resolution period.

How Will You Spend Your PPI Refund?

ppi payout happinessSpend Your PPI Refund!

Did you know? 0.4 per cent of British consumer spending could be coming from the banks this year.

To figure out why, all you have to do is look at the recently announced pay-outs on the Payment Protection Insurance sold by UK banks. As much as £9bn could be winding its way to the pockets of British consumers. Though, as UBS notes, the amount is likely to be somewhat smaller.

 

Here’s what analysts Andrew Hughes, Adam Cochrane and Isabel Green say:

 

Clearly this is a one-off benefit compared with the ongoing pressures faced by UK households. In addition, not all of the anticipated £6-9bn may be received by policyholders. Some may be deceased, some may not claim, and others may decide that it is worth paying the 25% (+ VAT) that seems to be the going rate for expert groups handing claims on a “no win, no fee” basis. To the extent that there are arrears on the original borrowings, we would expect some of the PPI rebate may be offset against this. Some may well be saved. Below, we assume a net figure of £4bn.

 

Total consumer spending in the UK in 2010 was c£900 billion (source ONS). If we assume net PPI receipts will be c£4bn, then this would account for 0.4% of consumer spending over a full year. Some areas of expenditure, however, will see very little income elasticity. These would include, for example, petrol, utilities and food, which are current exerting downward pressure on other areas of spending as commodity prices rise.

And here’s where they think the money will be spent:

 

The cash will start to be repaid from August onwards. Given that the summer holiday season will have passed, we think that a large proportion may be spent on household goods. If one third of the assumed £4bn is spent in this category, we estimate it would add 3% to sales for the full year, or almost double this in the second half. We believe this could add to any benefit from weaker comps in the run-up to Christmas.

Major beneficiaries are likely to be those with a high proportion of UK sales – preferably in the household goods sector – and high operational gearing. These are likely to be those hurt in the spending squeeze over the last few years, such as Home Retail, Dixons and Carpetright, where we think the EPS upside could be significant.

Thank you banks For millions of spanking-new rugs and assorted furniture.

 

All bought with PPI Refunds thank you very much!

 

David Cameron is likely to scrap the 50p top rate of income tax.

Sam Coates Deputy Political Editor
Last updated August 5 2011 12:01AM

taxesDavid Cameron is likely to scrap the 50p top rate of income tax after being presented with figures showing that the higher the rate, the less people pay.

Treasury projections suggest that taxing those earning at least £150,000 at a rate of 45p may generate 70 per cent of the revenue that would be earned by the 50p rate. Senior figures said that this made it much easier to reduce the top rate of tax to 45p because it did not leave a huge
hole in public finances.This analysis was helping to shape the argument, a senior Tory source said. “The decision is whether to do it in 2012 or 2013. By 2014, it’s too
late to have an effect before the next election.” The Treasury signalled its scepticism over the 50p rate at the time of the Budget and commissioned an assessment by HM Revenue & Customs (HMRC) to see how much tax the increase generated in its first year.
George Osborne also said recently that he wanted to end “very high tax rates that only damage growth and enterprise”, widely seen as a reference
to the 50p rate. However, a Treasury spokesman said that the HMRC review had not reported yet and that no decisions had been taken.
The top rate was announced by Gordon Brown and Alistair Darling in the 2009 Budget for introduction the next year, and has been a minefield for
the coalition. Many Conservatives are keen to abolish it, seeing it as a drag on growth and enterprise. Boris Johnson, the Mayor of London, has
caused anguish within Tory ranks by publicly calling for it to be axed.
But polling suggests that the measure is politically popular since it affects only 300,000 people. The Liberal Democrats have been hostile to the
rate and hope to secure further concessions in return for supporting abolition.
Vince Cable, the Business Secretary, said yesterday that the tax “would need to be replaced with something else — primarily something associated
with wealth or high-value property”. Nick Clegg has suggested that he wants to look at the way council tax and stamp duty are structured.
Senior Tories want to be able to argue that the tax rise has not generated revenue for the Exchequer, making it pointless and punitive.
The projection that only 30 per cent more revenue is generated by a top tax rate of 50p, rather than 45p, comes from forecasts by the Treasury in
2008 and 2009. A more recent written parliamentary answer confirmed the imbalance. The Treasury estimates that next year it would raise £1.7
billion more if it put up the top rate from 40p to 45p, adding only a further £1.1 billion by increasing the rate to 50p.
Robert Chote, the head of the Office for Budget Responsibility, has already suggested that the 50p rate would raise no revenue — and could even
cost the Treasury money — in his previous job running the Institute for Fiscal Studies. Senior Tories think that the HMRC review could find that
the tax brings in much less the Treasury has forecast.
The move is likely to be presented as part of tax simplification package. Senior Tories believe the public should be reminded that the top rate
of tax is on top of national insurance, which is 13p, giving a real top rate of 63p.
One Tory source said that the politics of the decision were difficult. “It is no secret we want to do this. But it’s the kind of decision that’s
made just before a Budget, and requires the politics to be aligned in the right way. You can’t claim there is a secret plan that we are all
considering now.”

Sam Coates Deputy Political EditorLast updated August 5 2011 12:01AMDavid Cameron is likely to scrap the 50p top rate of income tax after being presented with figures showing that the higher the rate, the less
people pay.Treasury projections suggest that taxing those earning at least £150,000 at a rate of 45p may generate 70 per cent of the revenue that would be
earned by the 50p rate. Senior figures said that this made it much easier to reduce the top rate of tax to 45p because it did not leave a huge
hole in public finances.This analysis was helping to shape the argument, a senior Tory source said. “The decision is whether to do it in 2012 or 2013. By 2014, it’s too
late to have an effect before the next election.” The Treasury signalled its scepticism over the 50p rate at the time of the Budget and
commissioned an assessment by HM Revenue & Customs (HMRC) to see how much tax the increase generated in its first year.George Osborne also said recently that he wanted to end “very high tax rates that only damage growth and enterprise”, widely seen as a reference
to the 50p rate. However, a Treasury spokesman said that the HMRC review had not reported yet and that no decisions had been taken.The top rate was announced by Gordon Brown and Alistair Darling in the 2009 Budget for introduction the next year, and has been a minefield for
the coalition. Many Conservatives are keen to abolish it, seeing it as a drag on growth and enterprise. Boris Johnson, the Mayor of London, has
caused anguish within Tory ranks by publicly calling for it to be axed.But polling suggests that the measure is politically popular since it affects only 300,000 people. The Liberal Democrats have been hostile to the
rate and hope to secure further concessions in return for supporting abolition.Vince Cable, the Business Secretary, said yesterday that the tax “would need to be replaced with something else — primarily something associated
with wealth or high-value property”. Nick Clegg has suggested that he wants to look at the way council tax and stamp duty are structured.Senior Tories want to be able to argue that the tax rise has not generated revenue for the Exchequer, making it pointless and punitive.The projection that only 30 per cent more revenue is generated by a top tax rate of 50p, rather than 45p, comes from forecasts by the Treasury in
2008 and 2009. A more recent written parliamentary answer confirmed the imbalance. The Treasury estimates that next year it would raise £1.7
billion more if it put up the top rate from 40p to 45p, adding only a further £1.1 billion by increasing the rate to 50p.Robert Chote, the head of the Office for Budget Responsibility, has already suggested that the 50p rate would raise no revenue — and could even
cost the Treasury money — in his previous job running the Institute for Fiscal Studies. Senior Tories think that the HMRC review could find that
the tax brings in much less the Treasury has forecast.The move is likely to be presented as part of tax simplification package. Senior Tories believe the public should be reminded that the top rate
of tax is on top of national insurance, which is 13p, giving a real top rate of 63p.One Tory source said that the politics of the decision were difficult. “It is no secret we want to do this. But it’s the kind of decision that’s
made just before a Budget, and requires the politics to be aligned in the right way. You can’t claim there is a secret plan that we are all
considering now.”

Bank sticks to forecast of slow recovery

Katherine Griffiths Banking Editor
Last updated August 4 2011 10:58PM

bnk staffLloyds was forced yesterday to defend the quality of its mortgage book after its shares slumped 10 per cent amid market doubts about the resilience of its British customers and fears of contagion from the eurozone.

Britain’s largest retail bank said that it had not detected signs of marked distress among any of its customer segments and that potential danger areas, such as mortgages worth more than 100 per cent of properties’ value, had declined.
António Horta-Osório, the chief executive, said that economic data had “softened in the past five weeks” but that the bank was sticking to its forecast of a slow recovery. Lloyds believes that a double-dip recession or contagion from the eurozone debt crisis are possible, but not likely.
The bank reported a £3.3 billion loss in the six months to June 30, mainly due to its previously flagged £3.2 billion charge for mis-selling payment protection insurance. The loss compared with a £1.3 billion profit last time.
Impairments — provisions taken for customers defaulting on their loans — improved by 17 per cent to £5.4 billion, but the bank continued to have problems in Ireland, where impairments worsened by 14 per cent to £1.8 billion.
The shares fell 4p to 35p amid a wider market sell-off. The decline put Lloyds’ value at less than half of the 74p a share that the Government paid to bail out the bank, making it unlikely that the Treasury will start selling its 40 per cent stake for many months.

Overall, taxpayers have an exposure of about £3,500 each to British banks, including Royal Bank of Scotland, Bradford & Bingley and Northern Rock.

The Berenberg Bank analyst Alex Potter said that most of the share price fall was due to “fear and loathing” in the market, but he added that the bank had not shown how it would generate strong income growth and healthy profit margins. Lloyds’ income fell 12 per cent to £10.4 billion after the sale of assets not regarded as essential and because of subdued demand for loans.
Its net interest margin — the difference between the cost of funding and income from loans — worsened from 2.12 per cent in December to 2.07 per cent, reflecting squeezed profitablility.
Lloyds said that the deterioration partially reflected cutting its reliance on cheap but temporary government and central bank funding by £60 billion to £37 billion and replacing it with wholesale funding and an increase in customer deposits. Before tax and a series of special charges and adjustments, profits stood at £1.1 billion, down from £1.6 billion last time.
The pre-tax profit figure is based on Lloyds’ preferred “combined business” measure, which strips out amortisation of intangible assets from its 2008 HBOS acquisition, integration costs and other provisions.
The bank said that it was honouring its pledge under the Project Merlin agreement to the Government, lending £21 billion to businesses in the first half including £6.7 billion to small and medium sized companies. It said that there had been “a number of credible bids” for 632 branches and a 5 per cent share of the retail banking market made up of a portfolio including Cheltenham & Gloucester and Lloyds TSB Scotland.
Lloyds was ordered by Brussels to sell the business in return for its £20 billion of state aid. Interest has come from NBNK, a banking start-up led by Lord Levene and the Co-operative group, as well as Virgin Money and Resolution.