PPI Claims are going to cost banks billions in compensation to consumers.
This industrial mis-selling which took place was not going unnoticed in the insurance sector, yet nothing was being done, and consumers were paying the price; at least from Financial Ombudsman Service’s perspective (FOS). An FOS spokesperson claimed that the insurance industry is in part responsible for these mis-sellings, since they did not take a proactive role and stop them from continuing.
The insurance industry has been seen as less culpable in the eyes of most people, even though they had knowledge in the mis-selling which was occurring, and they should also be held accountable for their errors and not stepping in sooner. The insurers had a responsibility as part of the product delivery to ensure their policies are sold in accordance with regulations and FSA/FCA compliance requirements.









