February 23, 2012

PPI News 2011-Banks Lose Judicial Review In High Court Battle



ppi bankersEarlier this year the British Banker’s Association (BBA) went to court with Financial Services Authority (FSA) and Financial Ombudsman (FOS) for the battle dealing with mis-selling PPI policies to consumers.

The court ruled against BBA concerning the way the handled rules on payment concerning PPI policies; the BBA has stated that they will not seek to appeal the holding of the case.

This means a big win for consumers. The BBA will immediately have to pay out on claims which were filed by consumers relating to the handling of their payments. The complaints which were on hold during the trial will be the first to be paid out on. The court stated that the BBA may not delay on paying out compensations to individuals who were mis-sold insurance products.

Additionally, anyone who has not filed a complaint, but has been mis-sold PPI policies, is encouraged to file a complaint to the lender who sold them the policy for a refund as well. The FOS stated that the outcome of the case will hopefully send a message to banks that they must move away from PPI, and that they will not get away with continual mis-selling to innocent consumers on the market.

PPI News 2011-PPI Complaints to FSO Soar


PPI NewsAfter the judicial hearing earlier in 2011 due to mis-sellings on PPI loans by banks, the number of claims to the Financial Ombudsman Services (FOS) continues to grow day by day.

Just recently, the FOS has stated that they are receiving over 1,000 claims per week, and see no letting up any time soon on these claims. The major reason for the claims by consumers is due to the fact that many consumers are being sent rejection letter after rejection letter on their claims, by their lender; therefore, consumers are forced to go through the FOS to file their claim against banks.

Many consumers are missing out on payouts due to these mis-sellings, mainly because they are unaware and do not understand the process of filing a claim to the FOS.

Many claims for mis-sellings are totalling over 2,000 pounds, especially in those cases where consumers have taken out the single-premiumPPI insurance policy with their lenders.

Although not all claims are eligible to go to the FOS, consumers might still be able to obtain a refund. If you have tried to file a claim and failed, try contacting a claims company to help assist you in obtaining your refund today.

Lloyds And Barclays Top FSO Complaints List Mainly For PPI

lloyds tsbThe most complained about bank in the first 6 months or 2011 is Lloyds TSB.

According to the latest figures from The FOS LLoyds Banking Group prompted more complaints than any other. 19,569  complaints were dealt with about Lloyds in the firts six months of the year from January to June 2011.

Lloyds Banking Group and its various companies had twice as many complaints as any other financial services provider; the groups total being 37,696. 19,569 were about LLoyds TBS Bank making them the most complained about individual bank. PPI complaints amounted to 16,956 complaints.

A spokesman from Lloyds said,’Overall we have made progress in the vast majority of complaints categories, reducing both the  number of complaints being referred to the FOS and decreasing the number of decisions being over turned.

However the increase in PPI complaints is consistent across the industry.’

It recently emerged that the ombusdsman service is so overwhelmed by all types of consumer complaints including PPI that many cases are now taking between 18 months and two years to be resolved. The FOS blamed delays on the fact that its workload has doubled in the past five years with adjudications being challenged more and more.

Barclays Bank took second place in the league of shame with 16,864 complaints. Bank Of  Scotland has 13,021; MBNA had 12,500 and HSBC 10,072.

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LLoyds Bank Apologized For PPI Mis-selling

One of the bigger banks who have been charged with mis-selling customers in the UK, Lloyds Banking Group has apologized for flogging individual consumers with PPI policies, which were worthless to the consumers.

The banking group promised a large list of solutions to provide for compensating the victims of these mis-sellings, and try to resolve the damage which has been done to the banks reputation.

Lloyds, the UK’s largest PPI seller (estimated 40% market share), admitted in an interview that some of the sale proceeds for PPI insurance policies were flawed, and admitted to unfairly treating customer complaints in the past.

Lloyds has already set aside 2.3 billion pounds in order to repay consumers who were mis-sold on these claims, to cover for the loan payments and PPI insurance policies consumers did not need. Lloyds hopes that this apology will start to earn back their consumers’ trust, and rebuild the company’s stronghold in the industry. Lloyds has promised to pay back all mis-sold policies to consumers, and has promised to change their practices in the future in order to not harm consumers with these mis-sellings in the future. The apology is a start, but they must refund consumers to start rebuilding their credibility.

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Uk Bank Fail To Hit PPI Deadlines Set By Judicial Review

bankersSeptember 2011

UK banks, including HSBC, have failed to hit an extended deadline to clear their backlog of Payment Protection Insurance (PPI) misselling complaints.

However, 97% of the 200,000 complaints not dealt with during the High Court judicial review earlier this year have now been resolved, with full offers of compensation sent out to valid complaints.

In June, HSBC, Barclays, Lloyds Banking Group and RBS were granted extensions to the usual eight-week resolution period, allowing them until 1 September to settle complaints unilaterally put on hold on or before 20 April 2011.

This followed the High Court loss, where banks failed to overturn new Financial Services Authority (FSA) rules to compensate those mis-sold PPI – to cover loan and credit card payments if you cannot work.

MoneySavingExpert.com understands that 194,000 of the cases put on hold have now been settled, with banks failing to resolve 6,000 within the restructured timeframe.

HSBC has admitted that not all of the letters confirming their final decisions will be sent out until 4 September, three days after the extended deadline.

Margaret Cole, interim managing director of the FSA’s conduct business unit, said:

“We are encouraged that most firms have used the time extension to clear the backlog of complaints received during the judicial review. In fact, over 97% of the complaints that needed a decision by August 31 have been dealt with.

“We will continue to work with firms to monitor their progress and compliance with the PPI complaint handling timescales during the course of the year.”

Complaints made since April 20

Due to the massive volume of complaints about mis-sold PPI, banks negotiated varying resolution timescales, depending on the date of a complaint.

HSBC, Lloyds and RBS are under the following mandate:

PPI complaints still with the firm but put on hold during the judicial review had to be resolved by the end of August.

Complaints received after the conclusion of the judicial review (on April 20) but on or before 31 August must be resolved within 16 weeks.

All complaints received on or after 1 September and before 31 December must be resolved within 12 weeks.

The banks will also need to keep PPI complainants and their customers fully informed and provide the FSA with regular compliance reports.

The handling of PPI complaints should return to the requisite eight weeks by January 2012.

Barclays, which agreed in June to pay everyone on hold, no questions asked, has a slightly different mandate.

All PPI complaints received between 21 April and 31 July must be resolved within 16 weeks and complaints received between 1 August and 1 October have a 12-week deadline.

All new PPI complaints received after 1 October will fall within the standard eight-week resolution period.

PPI News For 2011-Banks Finally Lift Hold on PPI Claims


ppi newsBritish banks can no longer maintain their position that they can withhold PPI Claims.

They have decided not to contact people on their own however. If you have a loan, you may want to go check the documents covering the loan to see if you were sold payment protection insurance. Millions of people in the United Kingdom were sold Payment Protection Insurance policies that they did not want or need. The FSA has won a series of legal cases against representatives of the British Banking Industry. The court cases have forced the banks to contact their customers if they have similar claims, but a consumer should not count on this happening. The banks are waiting for a final ruling

If a consumer suspects that he has falling victim to the predatory practices of banks selling PPI Claims, he needs to file a complaint against the issuing bank.

The complaint forms are made available for free by a number of consumer watchdog groups who are concerned about the ethics the banks did not follow. Britain’s High Street banks have already started acting on the ruling. Those who filed a complaint previously did not do so again. If a person has a PPI policy and did not file a complaint, he needs to take action now.

PPI News 2011- CAB Advices DIY PPI Claims



ppi contractDue to the recent judicial hearing early in 2011, many banks, especially those owned and managed by BBA, are facing the reality of having to pay thousands of insured individuals a refund, due to charging them for PPI insurance which was added to their bank loans without their knowledge.

These PPI insurance policies, were costing individual consumers 1,000′s of pounds annually, and in many cases borrowers had no idea they were paying a premium on them, and in some cases the banks never even offered borrowers the option to add the PPI insurance or not; they were simply adding it onto the bank loans, and charging consumers.

However, earlier this year, a judicial court proceeding found these banks guilty of mis-selling consumers, and is forcing them to pay back all claims which have been filed for mis-selling, and encouraging consumers to file a claim, if they had not done so in the past.

The CAB has given a few tips on how to file a claim to consumers. They must first find out if they were charged for PPI policies. If yes, it is a simple process to file a claim, by simply obtaining the claim form and sending it in to the lender.